Claims with Shosholoza Funeral Cover

We understand that losing a loved one is a difficult and emotional time. That’s why we are committed to making the claims process as simple, efficient, and hassle-free as possible. Once all required documentation has been received and the claim has been approved, valid funeral benefits are generally paid within 48 hours.

In some cases, additional information may be required to process a claim. Should this occur, our team will contact you promptly and advise you of any further documentation needed.

Before submitting your claim, please ensure that you have your policy number, personal details, the deceased’s details, and all relevant supporting documentation readily available.