Privacy Policy

Introduction

Shosholoza Funeral Cover respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, process, and protect your personal information in accordance with the Protection of Personal Information Act, 2013 (POPIA), and other applicable South African laws.

By accessing our website or using our services, you consent to the collection and processing of your personal information as described in this Privacy Policy.

Who We Are

Shosholoza Funeral Cover is a licensed Financial Services Provider authorised and regulated by the Financial Sector Conduct Authority (FSCA) under FSP Number 54112.

Information We Collect

We may collect and process the following categories of personal information:

  • Full names and surname
  • Identity or passport number
  • Date of birth
  • Contact details, including telephone numbers and email addresses
  • Residential and postal addresses
  • Employment information
  • Banking details where required
  • Policy and beneficiary information
  • Information submitted through website forms
  • Information required for claims processing
  • Any additional information voluntarily provided by you

How We Collect Information

We may collect personal information directly from you when you:

  • Submit an enquiry through our website
  • Apply for funeral cover
  • Contact our offices
  • Submit a claim
  • Subscribe to communications
  • Provide documentation required for policy administration

Purpose of Collecting Personal Information

Your personal information may be collected and processed for the following purposes:

  • Assessing and processing applications
  • Administering policies and services
  • Processing claims
  • Communicating with clients
  • Responding to enquiries
  • Meeting regulatory and legal obligations
  • Improving our products and services
  • Maintaining accurate client records
  • Preventing fraud and unlawful activities

Lawful Basis for Processing

We process personal information only when there is a lawful basis to do so, including your consent, the performance of a contract, compliance with legal obligations, protection of legitimate interests, or where processing is necessary for the proper provision of financial services.

Sharing of Personal Information

Your personal information may be shared with authorised third parties where necessary for the provision of services, including:

  • Insurers and underwriting partners
  • Claims administrators
  • Professional advisers
  • Regulatory authorities
  • Auditors and compliance officers
  • Technology and hosting service providers
  • Other parties where required by law

We do not sell personal information to third parties.

Data Security

We implement appropriate technical and organisational measures to protect personal information against loss, misuse, unauthorised access, disclosure, alteration, or destruction.

While every reasonable effort is made to protect information, no method of electronic transmission or storage can be guaranteed to be completely secure.

Retention of Information

Personal information will be retained only for as long as necessary to fulfil the purpose for which it was collected, comply with legal and regulatory requirements, resolve disputes, and enforce agreements.

Your Rights

Subject to applicable laws, you may have the right to:

  • Request access to your personal information
  • Request correction of inaccurate information
  • Request deletion of information where legally permissible
  • Object to certain processing activities
  • Withdraw consent where processing is based on consent
  • Lodge a complaint with the Information Regulator

Cookies and Website Analytics

Our website may use cookies and similar technologies to improve user experience, analyse website traffic, and enhance website functionality.

You may adjust your browser settings to refuse cookies; however, certain website features may not function correctly.

Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices, security, or content of those external websites.

Direct Marketing

We may send marketing communications where permitted by law or where consent has been provided. You may opt out of receiving marketing communications at any time.

Children’s Privacy

We do not knowingly collect personal information from children without the necessary consent and authorisation required by law.

Changes to this Privacy Policy

Shosholoza Funeral Cover reserves the right to amend this Privacy Policy at any time. Updated versions will be published on this website and become effective upon publication.

Contact Us

If you have any questions regarding this Privacy Policy or the processing of your personal information, please contact us.

Shosholoza Funeral Cover
Telephone: +27 10 446 0200
Email: admin@shosholozafuneral.co.za
FSP Number: 54112

Information Regulator

If you believe your personal information has not been processed in accordance with applicable law, you may lodge a complaint with the Information Regulator of South Africa.